DISRUPTION AT WILTSHIRE FARM FOODS
DISRUPTION AT WILTSHIRE FARM FOODS
Added 640 days ago. 22 July 2022
Wiltshire Farm Foods was targeted by a ‘cyber-attack’ in June that had a temporary, but significant, impact on many of our systems. For a short period of time, our ability to take orders and make deliveries was affected, as was our ability contact our customers.
We are once again operating our normal service. Although you may see a few products unavailable for the next few weeks, but we are now in a position to be taking orders and making deliveries as normal.
We are very sorry for any inconvenience caused and thank you for your support and understanding.
Please note that we are confident that no customer payment card details have been compromised or stolen as a result of the cyber-attack as they are not held on our systems.
Wiltshire Farm Foods
2nd August 2022.
Frequently Asked Questions
Q: Have my payment card details been compromised or stolen?
A: For your peace of mind, we want to make it clear that NO customer payment card details have been compromised or stolen as they are not held on our systems.
Q: Are orders and deliveries being affected?
A: Although we may have a few products unavailable to order for the next few weeks, we are taking orders and making deliveries as normal.
Q: When will I receive my refund?
A: We are working to issue all customer refunds for missed deliveries. If you have not received your order from us and not yet had a requested refund, please get in touch with your local team directly. If you are not sure of the best contact number for your local team, you can use this page on our website by entering your delivery postcode.